Pinakastra AMC & SLAs
We know customers have varied preferences in engaging support resources – find yours below.
- To register support cases, please use this url: https://pinakastra.freshdesk.com
- Contact us via email at support@pinakastra.com to get rapid resolution to your inquiries.
- Our support team is available 24 x 7 x 365. Please call us at +91 9008488882 and ask to be connected to our support team – they will be glad to address your issues and inquiries.
| Description OEM warranty applicable and hardware replacement terms | E.g. memory failure, cable failures, connection failures. Response time: 7-10 business days |
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| Any one of the below valid AMC packages can be opted for, including hardware support. | |
| Activity | Description |  |
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| Installing and configuring | Install and configure Pinakastra components, such as Keystone, Glance, Nova, Neutron, and Horizon. |  |
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| Managing users and tenants | Manage user accounts and tenants; assign roles and permissions, and ensure users have necessary access. | |
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| Managing network and storage | Configure and manage the network and storage resources used by Pinakastra instances. | |
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| Managing compute resources | Manage the compute resources used by Pinakastra instances, such as hypervisors and virtual machine instances. | |
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| Monitoring and troubleshooting | Monitor the Pinakastra environment for any issues or performance problems and troubleshoot and resolve problems. | |
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| Upgrading and patching | Upgrade and patch the Pinakastra environment to ensure that it is up-to-date with the latest security patches. |  |
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