Support · AMC & SLAs

24×7×365 support. Real engineers, real answers.

We know customers have varied preferences in engaging support resources. Register tickets, email us, or call our team — they'll be glad to address your issues and inquiries.

AMC Tier Comparison

Pick the tier that matches your operational maturity.

  • Installing & configuring
    Pinakastra components installation
  • Managing users & tenants
    User accounts and tenants
  • Managing network & storage
    Network and storage resources
  • Managing compute resources
    Hypervisors and VMs
  • Monitoring & troubleshooting
    Performance monitoring
  • Upgrading & patching
    Security patches
  • Installing & configuring
    Pinakastra components installation
  • Managing users & tenants
    User accounts and tenants
  • Managing network & storage
    Network and storage resources
  • Managing compute resources
    Hypervisors and VMs
  • Monitoring & troubleshooting
    Performance monitoring
  • Upgrading & patching
    Security patches
  • Installing & configuring
    Pinakastra components (Keystone, Glance, Nova, Neutron, Horizon)
  • Managing users & tenants
    User accounts, tenants, roles, permissions
  • Managing network & storage
    Configure network and storage for instances
  • Managing compute resources
    Hypervisors and VM instances
  • Monitoring & troubleshooting
    Performance and issue resolution
  • Upgrading & patching
    Latest security patches and updates
Need help right now?

Raise a ticket on pinakastra.freshdesk.com
or email cloud@pinakastra.com

Login once with your AMC credentials engineers respond per your tier SLA.

Raise Ticket
Get Started · Three Steps to Production

Ready to leave the subscription lock-in tax behind?

From discovery call to MoU in 30 days. Free V2V migration. Perpetual licensing. Real engineers on real customer clouds.

60 min
STEP 01

Discovery Call

Walk us through your VMware estate, growth plan and sovereignty constraints. We map a ZTi fit.

30 days
STEP 02

Pilot Cluster

We build a 3-node ZTi cluster on your hardware. Run real workloads. Validate the savings.

Day 30+
STEP 03

MoU & Rollout

Sign perpetual licensing. We co-engineer the full migration plan with V2V packs and AMC.

Book a Discovery Call Existing customer? Raise TicketEmail cloud@pinakastra.com