Pinakastra

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+91 90084 88882

cloud@pinakastra.com

24/7 online support

WELCOME TO PINAKASTRA

Welcome to Pinakastra Computing!

Pinakastra AMC & SLAs

We know customers have varied preferences in engaging support resources – find yours below.

To register support cases, please use this url: https://pinakastra.freshdesk.com
Contact us via email at support@pinakastra.com to get rapid resolution to your inquiries.
Our support team is available 24 x 7 x 365. Please call us at +91 9008488882 and ask to be connected to our support team – they will be glad to address your issues and inquiries.

Raise a ticket

Description OEM warranty applicable and hardware replacement terms	E.g. memory failure, cable failures, connection failures Response time: 7-10 business days
● 1st year support & warranty without additional charges. ● 2nd year onwards, hardware support will be only applicable if a valid AMC contract is in place and hardware also was supplied by Pinakastra.
Any one of the below valid AMC package can be opted for including the hardware support

Activity	Description
Installing and configuring	Install and configure Pinakastra components, such as Keystone, Glance, Nova, Neutron, and Horizon
Managing users and tenants	Manage user accounts and tenants, assign roles and permissions, and ensure users have necessary access.
Managing network and storage	Configure and manage the network and storage resources used by Pinakastra instances.
Managing compute resources	Manage the compute resources used by Pinakastra instances, such as hypervisors and virtual machine instances.
Monitoring and troubleshooting	Monitor the Pinakastra environment for any issues or performance problems and troubleshoot and resolve problems.
Upgrading and patching	Upgrade and patch the Pinakastra environment to ensure that it is up-to-date with the latest security patches.