Give us a call

+91 90084 88882

24/7 online support


Welcome to Pinakastra Computing!

Pinakastra AMC & SLAs

We know customers have varied preferences in engaging support resources – find yours below.

  • To register support cases, please use this url:
  • Contact us via email at to get rapid resolution to your inquiries.
  • Our support team is available 24 x 7 x 365. Please call us at +91 9008488882 and ask to be connected to our support team – they will be glad to address your issues and inquiries.
Description OEM warranty applicable and hardware replacement terms E.g. memory failure, cable failures, connection failures Response time: 7-10 business days
● 1st year support & warranty without additional charges.
● 2nd year onwards, hardware support will be only applicable if a valid AMC contract is in place and hardware also was supplied by Pinakastra.
Any one of the below valid AMC package can be opted for including the hardware support
Activity Description gold silver bronze
Installing and configuring Install and configure Pinakastra components, such as Keystone, Glance, Nova, Neutron, and Horizon gold gold gold
Managing users and tenants Manage user accounts and tenants, assign roles and permissions, and ensure users have necessary access. gold gold gold
Managing network and storage Configure and manage the network and storage resources used by Pinakastra instances. gold gold gold
Managing compute resources Manage the compute resources used by Pinakastra instances, such as hypervisors and virtual machine instances. gold gold gold
Monitoring and troubleshooting Monitor the Pinakastra environment for any issues or performance problems and troubleshoot and resolve problems. gold gold gold
Upgrading and patching Upgrade and patch the Pinakastra environment to ensure that it is up-to-date with the latest security patches. gold gold gold